GDPR Compliance & Policy

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Our privacy policy sets out what personal buyer information we receive from you, how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the Data Protection Act 1998 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “The GDPR”) which comes into effect on 25th May 2018. We are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data

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For the purposes of The GDPR, we are the Data Processor when selling online and process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from you is that of “Contract” - whereby data processing is necessary in order to fulfil buyer orders and enquiries. We retain information provided by buyers, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

1) Data We Receive: Personally Identifiable Information.
We receive personally identifiable information from our website only when it is voluntarily submitted by buyers when placing an online order, take part in our promotions, competitions, customer surveys and questionnaires; or contact us via e-mail, phone or letter. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address, telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. We DO NOT sell, rent, loan, trade, or lease personally identifiable information to any third party for any purpose.

2) How we use buyers’ personal information?
We may use any personal buyer information provided by the buyer to:

• Process and dispatch buyers’ order/s
• Carry out regulatory checks to meet our legal obligations
• Prevent and detect crime
• Develop and improve our products
• Undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)

We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

• A buyer asks us to reveal the information, or we have a buyer’s permission to do so
• We are required or permitted to do so by law
• It is required by law enforcement, fraud prevention or credit reference agencies

We may share buyer personal information with our suppliers, service providers and other contractors only to fulfil orders buyers place with us on our website or via the telephone.

Data Subject Access Requests

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Under The GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR when selling a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within 1 calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
Thank you for your custom and should you have any questions please do not hesitate to contact us.

General Terms and Conditions

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Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical profession. You should not use the information supplied for diagnosing or treating a disease, or for prescribing any medication. If you are suffering from or suspect that you have a medical problem, please promptly contact your doctor. Information and statements regarding dietary supplements have not been evaluated by any statutory or professional body and are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, or are taking prescribed medication, please consult with your doctor before taking any supplement Any text supplied on this website which refers to particular products will have been provided by the manufacturer and then replicated on this site in good faith. We do our best to keep this information up-to-date. However, users should always read the instructions supplied with/on the product (from the manufacturer) for the most recent information and instructions. Naturaljuices.co.uk accept no responsibility for products not showing effect or unknown side effects.

Trading Disclaimer

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We reserve the right to decline to fulfill order requests if we are unable to obtain the ordered items from our suppliers. In the case that we cannot fulfill an order, we will refund the appropriate amount directly to your credit/debit card.

Special offers are valid only while stocks last.

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Prices may be updated as and when required due to exchange rate fluctuations. If the price, weight or description of any product has been incorrectly described naturaljuices.co.uk reserves the right to correct the error and to refund the cost of the product in question.

Currencies Accepted

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We are able to accept most currencies via Paypal.

Payment Methods

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We accept payment by credit or debit card and UK cheques (made out Natural Juices & Vitamins Ltd). Acceptable cards are: Mastercard, Visa, Solo, Maestro, Switch, Visa Debit, Visa Electron and Delta.
Please contact us if you would like to pay directly into our Business Account via Faster Payments or BACs.

Security

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We use Paypal or PaymentSense to process your payment because they are safe and secure. This is how Paypal protect you online and Paymentsense work in a similar way too.

High Level of Data Encryption.

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Safeguarding your financial and personal information is one of our most important priorities. That’s why we automatically encrypt all sensitive information sent between your computer and our servers.

Your computer:

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When registering or logging in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.

In transit:

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Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available)

PayPal servers:

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Your personal information is stored on our servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, we do not directly connect our firewall-protected servers to the internet.

Delivery

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Orders placed before 2:30 PM are typically dispatched the same day. Orders received after this time are usually dispatched the next business day. Orders placed over the weekend are usually dispatched on the following Monday.

Items under 2kg: Shipped via Royal Mail Tracked 48. Please allow 2-3 days for delivery.

Multiple Items: Shipped via our couriers Evri or DPDLocal. Please allow 2-3 days for delivery.

Special Delivery Instructions

You can leave special delivery instructions in the ‘Message’ box at checkout.

DPDLocal Deliveries:

• Usually delivered the next working day.
• Delivery window: 9 AM to 5:30 PM, with a one-hour time slot provided.
• If you’re not home, a calling card will be left and a re-delivery will be attempted the next working day.
• If re-delivery fails, your order will be taken to the nearest depot or DPD Collect Shop for collection within 5 working days.
• Uncollected packages will be returned to us, incurring a £15.00 re-delivery charge.

You may provide an alternative delivery address (e.g., work address) if you won’t be home during delivery.

Northern Ireland and Scottish Highlands Deliveries

Usually sent via Evri or Royal Mail and can take 5-7 days for delivery.

Important Note

Naturaljuices.co.uk is not liable for any loss or inconvenience due to late delivery. Please contact us if you do not receive your order within 5 working days.

Returns Policy

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In the unlikely event you decide you do not want the item you have received it may be returned to us within 30 days of our invoice date, with the following conditions:

• The item must be in a re-saleable condition, i.e. that is with full wrapping intact and unopened /unused.
• All attached labels must still be with the item.
• The return shipping charges are at your own expense and we recommend that you send all items back by a signed delivery service as we cannot be held responsible for items posted to us that are lost in transit. Whilst we ship our products to you free of charge, we will make a charge for this service when you return any unwanted goods to us.
• You must contact us first to inform us of your intention to return an item.
• Please also enclose a note with an invoice number and with your full contact details or a copy of your invoice

The above conditions also apply if you wish to exchange an item such as if you have chosen the wrong product or size etc. If an item is defective we will either arrange for collection or refund the postage incurred by you.

Please return all items to us at the following address:

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Customer Services
Naturaljuices.co.uk Braemar House
30 Kings Ave
Sunbury on Thames
Middlesex
TW16 7QE
Tel: 02088941315

What happens if my Order goes missing in the Post?

In the very unlikely event that your Royal Mail Order goes missing in the post, we have the following policy: (These are usually single items. Multiple items are sent by DPDLocal for Next Working Day Delivery)
UK Parcels

• If your parcel doesn’t arrive within 10 days after dispatch, you should contact us (within 30 days of placing your order) and report the matter.
• Please call us on 0208 8941315, or you can email us at admin@naturaljuices.co.uk or write to us at the address above.
• If your parcel hasn’t been delivered within 10 working days after shipment, then we can begin tracking its whereabouts for you.
• In the unlikely event that a parcel cannot be found or tracked within 30 days of dispatch it will be considered to be lost and we will send a replacement or offer a credit. Most orders are sent by recorded delivery which aids our ability to track parcels from door to door.
• In every case of a parcel going missing to date, it has been due to the recipient not being in when the post arrived. In this case, the parcel was returned to the sorting office to await for the recipient to arrange another delivery (a card is left at the address). We reserve the right in these cases to ask the recipient to rearrange the delivery with their local sorting office.

Overseas Parcels (Airmail/Airsure/International Recorded Delivery).

• If you don’t receive your order by 30 days after order please call us on 00 44 208 8941315 with your order number or email us at admin@naturaljuices.co.uk or write to us a the address above.
• We will then investigate to see where the parcel is and report back to you within 48 hours (2 working days) with our initial findings.
• Due to the difficulty in tracking international parcels we cannot guarantee any refund against losses. However, we will investigate the loss though the mail system and, where able, will pass on any compensation that we receive by way of a refund. This amount is normally up to £28.00 and may not cover the full cost of the items purchased. This process can take up to 6 weeks, due to the speed at which Royal Mail operate.

Affiliate Disclosure

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Some of the links for products on our website are affiliate links, which means that we may earn a commission if you click on the link or make a purchase using the link. When you make a purchase, the price you pay will be the same whether you use the affiliate link or go directly to the vendor’s website using a non-affiliate link. Natural Juices & Vitamins Ltd take no responsibility for the delivery, effectiveness, quality or suitability of products purchased on 3rd party websites. Products purchased on 3rd party websites are delivered by the owners of that website and all queries relating to purchases from these websites should be made directly to the websites Customer Services Department.