Thanks for your interest in our products/services. Team Natural Juices is happy to help you all the way. Please check the relevant FAQs to solve your queries. In case you do not find your answer in following FAQs do not hesitate to drop us line on contact@naturaljuices.co.uk or call at 0207 205 2477

When you click on a product’s add to basket or buy now button or link, the selected product will be added to your basket in the top right hand part of the site. If your basket already contains products, this will be shown as the number of “items” in your basket.

To view the products that are in your basket, put your mouse over or click the Basket button, you will be shown what is in your basket. If you want to remove a product, click on the small X next to the product, which will remove them from your basket.

To purchase, click on the View Cart or Proceed to Checkout button, which will take you to the check out process, where you can register, sign in or buy as a ‘Guest’ to make the payments for your products.

Naturaljuices is committed to providing it’s customers with premium quality, highest value supplements on the market coupled with industry leading customer service. Our call centers recruit highly trained staff who are on hand 6 days a week (Mon-Sat 9am-8pm) to take your orders and answer any questions or queries you may have. If for any reason you are not satisfied with any product, we offer a ‘no quibble’ refund or exchange policy.

At present, naturaljuices does not offer gift vouchers but we do offer a collection of points system where every £1.00 spent with us is awarded 1 point. 1 point equals £0.01. You can redeem your points every time you shop with us subject to a minimum usage of 100 points per transaction.

Our main office and customer care team are located in London. Our main office address is:

All correspondence, returns and cheques should be sent to:

Natural Juices & Vitamins Ltd
Braemar House, 30 Kings Ave
Sunbury-on-Thames
Middlesex, TW16 7QE

Delivery

Orders received before 2.30pm are usually dispatched on the same working day. If we receive an order after this time, it is normally dispatched with the following working day’s orders.

Orders weighing under 2kg in total are usually sent via Royal Mail 2nd Class small packets Business Post and items weighing over 2kg are usually sent via our couriers Interlink Express for Next Working Day Delivery or another courier depending on where you live.

If you have any special delivery instructions that you have forgotten to leave for us during checkout, please email or call us and we will be happy to oblige.

All items sent by Interlink Express are delivered the next working day. You may provide us with an alternative delivery address such as your work address during checkout if you know you are not going to be home when Interlink Express attempts to deliver your order. Interlink deliver orders between 8.30am and 5.30pm. Interlink Express will provide an hourly delivery slot which will be emailed to you by them on the morning of the scheduled delivery day so that you do not have to wait in for them all day. In most cases, you are also able to change the delivery online or via text to a more convenient slot should you wish to.

If you are not in, they will try and leave the parcel with a neighbour. If they are unable to, they will leave a calling card for you and will usually attempt to re-deliver the item on the next working day. If they are still unable to reach you, Interlink Express will take your order to their nearest depot where you can collect your order at your convenience. Your package must however be collected within 5 working days or it will be returned to us. Please note that returned packages will incur a re-delivery charge of £15.00.

Please contact us should you not have received your order within 5 working days.

Orders weighing under 2kg in total are usually sent via Royal Mail 2nd Class small packets Business Post. Please allow 2-3 days for delivery. Again, you may provide us with another address for delivery if it is more convenient.

Please contact us should you not have received your order within 14 working days.

European Postage and Packing: Depending on the weight of your order there are different rates for delivery within Europe. Please allow up to 21 days for delivery to Europe.

Rest of the World Postage and Packing: Depending on the weight of your order there are different rates for delivery to the Rest of the World. Please allow up to 28 days for delivery to the rest of the world.

You can track your order click here

Here at naturaljuices we take online security very seriously. We’d like to assure you that we take great care to protect the personal information you send to us over the Internet. All credit and debit card purchases are processed directly using a PCI (Payment Card Industry) compliant card processing company; Employees of naturaljuices have no access to this information whatsoever.

We do not store actual credit card information like card numbers or CVV numbers (3 digit security codes) on our website. You can rest assured that in the very unlikely event that our security is breached, your personally identifiable financial data is not stored anywhere on our systems.

All data sent over the Internet to our website is encrypted using 2048bit encryption (look for the padlock symbol in your web browser) making sure that your details cannot be read whilst travelling over the Internet.

We use Paypal because it is safe and secure and this is very important to us. Paypal currently have over 100 Million members Worldwide and you too can become a member after your purchase if you so wish. You do not need to be a member of Paypal to make a purchase. Any Debit or Credit card displayed in the Icons can be used.

You can also choose to pay via PaymentSense -a rapidly growing Online Payment Service provider. Any Debit or Credit Card can be used to make payment.

Simply select the payment you would like to use whilst you are in checkout.

If for any reason you are not satisfied with your product we offer a ‘no quibble’ refund or exchange for your item(s).

Please enclose a brief note explaining the reason for return and the item you wish to order if it is an exchange and payment if there is any difference in the cost.

Our products are only available direct from us, either online or by phone.

How do I create an account?

To create an account with naturaljices.co.uk, simply click on “My Account” at the top left of the homepage:

This will take you to the registration page where you are required to enter your name, email address and your address. We guarantee that we will not sell or pass your data to any third party unless that third party requires the data to provide you with your order or in the course of communicating with you as a customer. As part of our customer charter we will process your personal data fairly and lawfully.

Once you’ve entered all the required details (marked with a *) and agreed to the Terms & Conditions click “Create an Account”.

Once completed you’ll be taken to your account page where you can amend your personal details, your address book and change your password.

Note To Our Old Customers: This is to inform our old customers, that they need to recreate their account to our new website. As this is new web portal launched to enhance shopping experience of our valuable customers.

Please accept our apologize for this pain to our valuable customers. We are trying our best to offer you easy and efficient services.

Upon completion of your order online, naturajuices.co.uk will send you an automated email with your order reference number and details of the order you have placed with us.

In the unfortunate circumstances that you forget your password but you still know your registered email address of which you have access, you can reset your password here forgot possword.

If you cannot remember your email address, please contact customer services about your account at contact@naturaljuices.co.uk

Once logged in you can amend your contact details. Click on “My Account” at the top of the page:

This will take you to your account page, from here click on “Address Book”. You can change your name, email address and shipping address within “Address Book”.

Cancelling or amending your order All orders placed before 2.30pm are usually dispatched on the same working day or within 24 hours (all orders placed on weekends and public holidays despatched within the next working day). If for any reason you wish to cancel or make a change to your order we advise that you contact us immediately on 0208 8941315 or 0207 2052077 (Open from 9am to 8pm, 6 days a week Mon-Sat) we cannot guarantee that your order can always be cancelled or changed before it is dispatched.

If there is a problem with an individual product in your order it won’t hold your order up. It is common for your order to get split up by the postal services and sometimes you may receive only half your order one day and the rest the following day.

You can order only direct from us:

• online from our website www.naturaljuices.co.uk
• Via our call centre on 0208 8941315 or 0207 205 2477 (9am-8pm Mon-Sat)
(When calling from outside the UK call 0044 2088941315)
• Via post. please make cheques payable to: Natural Juices & Vitamins Ltd and send to:

Natural Juices & Vitamins Ltd
Natural Juices & Vitamins Ltd.
Braemar House, 30 Kings Ave
Sunbury-on-Thames
Middlesex, TW16 7QE

Please note that naturaljuices.co.uk does not accept Diner’s Club card at present. If your card is not one of these and is still not being accepted please contact us on 0208 8941315.

Ordering on our website is quick, easy and safe. Just follow these simple steps to find and purchase what you are looking for: Search or Browse:

To find the product you are looking for you can either:

1. Search for it by typing a key word into the search box.

Or

2. Browse the categories and products at the top of your page.

Add the product to your basket:

Once you have found the correct product(s), simply select the option that you want (capsule/tablet number and price) and click “Add to basket”.

Specify quantities and proceed to checkout:

Once you have added the desired item to your basket, you can view your basket by clicking on your Shopping Trolley Icon. Once on the basket page you can adjust the quantities to your required amount and click “update” to confirm. You can then continue to shop for additional items, or if you have finished shopping, select the “proceed to checkout” button to place your order.

I received someone else’s order

In the unlikely event there has been an error and you’ve received someone else’s order please contact us on 0208 8941315 and we will be happy to help.

If we haven’t answered your question, please call us on 0207 205 2477 or email us at: contact@naturaljuices.co.uk

We wish you a happy shopping experience!
www.naturaljuices.co.uk