Disclaimer
Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical profession.

You should not use the information supplied for diagnosing or treating a disease, or for prescribing any medication. If you are suffering from or suspect that you have a medical problem, please promptly contact your doctor.

Information and statements regarding dietary supplements have not been evaluated by any statutory or professional body and are not intended to diagnose, treat, cure, or prevent any disease.

If you have a medical condition, or are taking prescribed medication, please consult with your doctor before taking any supplement.

Any text supplied on this web site which refers to particular products will have been provided by the manufacturer and then replicated on this site in good faith. We do our best to keep this information up-to-date. However, users should always read the instructions supplied with/on the product (from the manufacturer) for the most recent information and instructions.

Naturaljuices.co.uk accept no responsibility for products not showing effect or unknown side effects.

Trading Disclaimer
We reserve the right to decline to fulfil order requests if we are unable to obtain the ordered items from our suppliers.

In the case that we cannot fulfil an order, we will refund the appropriate amount directly to your credit/debit card.

Special offers are valid only while stocks last.

Prices may be updated as and when required due to exchange rate fluctuations.

If the price, weight or description of any product has been incorrectly described naturaljuices.co.uk reserves the right to correct the error and to refund the cost of the product in question.

Currencies Accepted
We are able to accept most currencies via Paypal.

Payment Methods
We accept payment by credit or debit card and UK cheques (made out Natural Juices). Acceptable cards are: American Express, Mastercard, Solo, Maestro, Switch, Visa, Visa Electron and Delta

Security -
We use Paypal because it is safe and secure and this very important to us. This is how Paypal protect you online:
 

High Level of Encryption. Safeguarding your financial and personal information is one of our most important priorities. That's why we automatically encrypt all sensitive information sent between your computer and our servers. Your computer: When registering or logging in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. In transit: Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). PayPal servers: Your personal information is stored on our servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, we do not directly connect our firewall-protected servers to the internet.

Delivery
Orders received before 2.30pm are usually dispatched on the same day. If we receive an order after this time, it is normally dispatched with the following day's orders.
Single Items are sent via Royal Mail 1st Class and Multiple Items are sent via our couriers Initial City-Link for Next Working Day Delivery.

If you have any special delivery instructions, you can leave them in the 'Message' box via Paypal when completing the checkout process.

All items sent by Initial City Link are delivered the next working day. You may provide us with your work address or another address for delivery at checkout if you know you are not going to be home when City Link attempts to deliver your order. City-Link deliver orders between 9am and 5.30pm. A specific delivery time is not available.

If you are not in, they will leave a calling card for you and will usually attempt to re-deliver the item on the next working day. If they are still unable to reach you, City Link will take your order to the nearest City Link depot where you can collect your order at your convenience. Your package must however be collected within 5 working days or it will be returned to us. Please note that returned packages will incur a re-delivery charge of £15.00. Please contact us should you not have received your order within 5 working days.

Single units will be sent via Royal Mail 1st Class. Please allow 1-3 days for delivery.

Under no circumstances will Naturaljuices.co.uk be held liable for any loss or inconvenience arising from late delivery of goods.

Privacy of our email lists:
naturaljuices.co.uk maintains several email lists to keep our members, the press, and interested members of the general public informed about breaking events and special offers. Individuals must affirmatively request to join our mailing lists by subscribing on our web site. We promise that we will never sell, rent, loan, trade, or lease the addresses on our list to anyone.

Returns Policy
In the unlikely event you decide you do not want the item you have received it may be returned to us within 30 days of our invoice date, with the following conditions:

• The item must be in a re-saleable condition, i.e. that is with full wrapping intact and unopened /unused.

• All attached labels must still be with the item.

• The return shipping charges are at your own expense and we recommend that you send all items back by a signed delivery service as we cannot be held responsible for items posted to us that are lost in transit. Whilst we ship our products to you free of charge, we will make a charge for this service when you return any unwanted goods to us.

• You must contact us first to inform us of your intention to return an item.

•  Please also enclose a note with invoice number and with your full contact details or copy of your invoice

The above conditions also apply if you wish to exchange an item such as if you have chosen the wrong product or size etc.

If an item is defective we will either arrange for collection or refund the postage incurred by you.

Please return all items to us at the following address:
Customer Services
Naturaljuices.co.uk
50 Exeter Rd
Hanworth
Middlesex
TW13 5NX

Tel: 0208 8941315

What happens if my Order goes missing in the Post?
In the very unlikely event that your Royal Mail Order goes missing in the post we have the following policy: (These are usually single items. Multiple items are sent by Initial City Link for Next working Day Delivery)
UK Parcels

• If your parcel doesn't arrive within 10 days after dispatch, you should contact us (within 30 days of placing your order) and report the matter.

• Please call us on 0208 8941315, or you can email us at admin@naturaljuices.co.uk  or write to us at the address above.

• If your parcel hasn't been delivered within 10 working days after shipment, then we can begin tracking its whereabouts for you.

• In the unlikely event that a parcel cannot be found or tracked within 30 days of dispatch it will be considered to be lost and we will send a replacement or offer a credit. Most orders are sent by recorded delivery which aids our ability to track parcels from door to door.

• In every case of a parcel going missing to date, it has been due to the recipient not being in when the post arrived. In this case, the parcel was returned to the sorting office to await for the recipient to arrange another delivery (a card is left at the address). We reserve the right in these cases to ask the recipient to rearrange the delivery with their local sorting office.

Overseas Parcels (Airmail/Airsure/International Recorded Delivery).

• If you don't receive your order by 30 days after order please call us on 00 44 208 8941315 with your order number or email us at admin@naturaljuices.co.uk  or write to us a the address above.

• We will then investigate to see where the parcel is and report back to you within 48 hours (2 working days) with our initial findings.

• Due to the difficulty in tracking international parcels we cannot guarantee any refund against losses. However, we will investigate the loss though the mail system and, where able, will pass on any compensation that we receive by way of a refund. This amount is normally up to £28.00 and may not cover the full cost of the items purchased. This process can take up to 6 weeks, due to the speed at which Royal Mail operate.